This best-selling textbook provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information technologies on a variety of front office functions. This edition also includes new information on revenue managers, how blogging and social networking.
Managing Front Office Operations with Answer Sheet (AHLEI) (8th Edition) (AHLEI - Front Office Operations) by Michael L. Kasavana ebook pdf epub mobi
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Managing Front Office Operations with Answer Sheet (AHLEI) (8th Edition) (AHLEI - Front Office Operations) free ebook pdf epub
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